A Business Owner's Guide To Choosing Reliable IT Support


New business technology is developing faster than ever before. As time goes on, more and more businesses rely on computerized systems of management, data storage and networking. Why sift through thousands of documents by hand when a simple computer search can yield the same results in a fraction of the time? While this new technology readily paves the way for increased communication and productivity, it is not without its drawbacks. 

Internet security becomes a major concern for businesses that rely on interconnected networks. Increased reliance on the internet and computer networks creates a new need – the need for a talented, reliable tech support team to ensure that the information network functions smoothly and securely.

The Support Selection Process

A key step in finding the right IT support team for your needs is to have in mind solid goals that you can relay. It is important to do research on potential firms that you are considering, including reading client reviews, viewing samples of previously completed projects and knowing the strengths of the team’s work output. By properly researching potential tech support members, you can ensure that they will deliver the type of product that best meets your business needs.

This due diligence will also serve to minimize costs related to the hiring process. As the bottom line is an important factor to consider for any small business, knowing the fees and rates associated with each tech firm will help you make an informed decision.

Efficient Communication of Tech Goals

While working with a skilled team of consultants is necessary for the success of your business, it can be a challenge to locate the appropriate staff for the job. Your team must not only know the mechanics of your computer network and be creative problem solvers, they must also be willing to work with your business and align with your company's objectives.

This is a tall order for any tech firm. Although the IT consulting firms you contact may be knowledgeable of their existing systems, they will not be aware of the specific needs of your business without your communication. Making the objectives of your company clear when deciding on a tech support team is a critical step in ensuring that your needs can be met efficiently. High quality service can be delivered by firms who have a deep understanding of their clients' objectives. Without this understanding, the end result will likely be a one size fits all solution that isn’t custom tailored to your business.


See also: Consider Outsourcing Your IT Department


Local Support vs. Outsourced Labor

When it comes to selecting a firm, it can be tempting to go with less expensive options that will allow more of your budget to be used elsewhere. Outsourcing of tech support is an increasingly growing concern for local IT firms, though this trend has its own pitfalls to consider.

While overseas labor may be cheaper, you’re taking more of a risk by opting for these less expensive third-party contractors. Cheaper is not always better when it comes to quality of service, and by being stationed geographically far away from your business, communication becomes more difficult. Local, smaller firms have the advantage of being able to meet with clients on site to discuss needs in person. It is this level of personal communication that builds trust between your tech support and your staff, facilitating effective work flow.

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meWritten By Kevin Gray

Hello! I am the Sales Manager and one of the Senior IT Consultants @ EnvisionIT Solutions. I help our clients envision great technology solutions that help their businesses grow.  Let me know if you have any questions. I am an avid outdoorsman who loves fly fishing and camping. I also love sports – soccer, basketball, football….