Cyber attacks are so commonplace today, you absolutely need to have a plan of attack.
While prevention is best, cyber attacks keep evolving and there's always a chance of your data being vulnerable. The key to bouncing back from cyber breaches is to maintain business continuity while addressing the issue.
Here's some insight into cyber breaches and whether or not your business can bounce back from one.
Can My Business Bounce Back?
The answer to this question is an unequivocal yes!
However, it will take impeccable decision making and the right Information Technology (IT) resources. What's more, you'll need to be able to stop the damage, while still maintaining communication with your customers as you re-establish normalcy.
Whether you're dealing with DDoS attacks or ransomware, you need to have a plan of action.
Cyber breaches cost you approximately $200 for each compromised record, so it's important that you stop the bleeding wherever you can.
When you reduce downtime, you also keep in contact with your customers and minimize the hit that your brand takes.
These are the tips that will help you bounce back:
1. Focus on the Legal Aspect of Things First and Foremost
Check with the laws of your state to find out your obligations with communicating a breach.
These laws are put in place to inform and protect your customers and business partners and will help you avoid violations. Legal aspects aside, it's just good business practice and also helps you maintain trust.
2. Thoroughly Investigate the Issue to Learn What You're Dealing With
Call in an emergency IT team to assess the situation before making any hasty decisions.
You might feel tempted to quickly jump in and fix an issue, only to find that it's bigger or more complex than you thought. In those situations, that attempted fix does more harm than good.
When you get a detailed, thorough analysis of the problem, you will come away with a breakdown and plan for moving forward. Put your heads together with the rest of your team to make sure that you choose the best plan possible for whatever breach you are dealing with.
3. Make Sure Your Customers Get the Play-By-Play
Above all, keep your customers updated at every juncture.
Transparency is everything when it comes to cyber breaches because they are widespread and commonplace, and customers in all industries have legitimate concerns about their information being compromised.
When you're open and honest about the situation, your customers will have more time to take the appropriate action on their end and will trust that you are going to do what is in their best interest.
Have a Plan of Action For Your Business Continuity
Business continuity needs to be tops on your priority list when you're responding to cyber breaches. This means addressing the issue head-on and fixing it holistically.
When you need help with any sort of cyber breach, don't hesitate to call on our team.
Hello! I am the Vice President @ EnvisionIT Solutions. | Technology Expert | Author | Speaker | Small & Medium Business IT Support - We founded EnvisionIT Solutions in 2007 to provide IT services and support for business owners/CEOs who value the necessity of technology to drive their success and growth.
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