You should be able to trust the IT services that you choose. Read here for three questions that you should ask before hiring co-managed IT services.
Growing your business is like growing a garden. Every part of it is a plant species with different instructions on how to make it thrive.
Your technology makes up one of the most important but complex sections. Hiring another gardener to tend it makes it easier, but only if you can trust them.
Read on for three types of questions to ask before hiring co-managed IT services.
One of the benefits of IT services is that they protect your business's credibility. Customers want to know that their information is safe.
This isn't the only way that they'll judge whether you're worth their money. They'll also use information such as accreditations and positive reviews.
You should do the same when looking for an IT service.
Proper accreditations serve as proof of experience and a positive reputation for managed IT services. Ask whether the company and the staff have qualifications such as:
Find out more about their experience by asking how long the company has been in business.
Experience is invaluable for co-managed IT services, but so is reputation. Judge it by reaching out to others who have worked with them before.
Ask if they can provide a list of at least five references from past clients. Reach out for an opinion on the quality of their work. The service provider should also be able to direct you to client stories, reviews, and case studies if you ask.
Lengthy IT downtime is the bane of any business. In a 2018-2020 survey, 25% of respondents said an hour of server downtime costs an average of $301,000 and $400,000. The way to prevent this issue is to make sure that the co-managed IT services you hire can get you back online as quickly as possible.
Ask about their average timelines for most tasks, including onboarding and offboarding. Determine their availability. Do they have 24/7 hours? Can they send a staff member for onsite service at any time?
You may need to work with another provider if they aren't fast enough. Your reputation and bottom line will thank you.
Price questions go beyond, "How much do you charge?" You need a detailed breakdown of what all your business IT services charge and why. It'll help you create a proper IT budget and decide which services you can afford.
Ask about which pricing structure they use. Do they charge a flat fee or offer customizable pricing options?
Onboarding fees depend on your existing IT infrastructure. Find out about how much it will be for you and any other fees the service charges.
Co-managed IT services work with your existing team. Determine if this can net you a per-computer or user discount and look for any other ways you could save money.
Co-managed IT services are your partner in navigating the complex world of business technology. Ask about their accreditation, experience, reputation, and price structure before entering into this partnership.
EnvisionIT Solutions offers IT support you can trust. Contact us for a free consultation today.
