50% of customers use phone calls to reach customer service. 90% say that their customer service experience affects their decision to do business with a company.
These statistics prove that having the right phone line can be the difference between keeping and losing a customer. The market for VoIP phones is worth $194.5 billion. Approximately 61% of businesses are already subscribed.
Those who aren't subscribed may have several questions about the service. What is a VoIP phone? Why do I need one?
Read on to learn 3 important things you need to know about VoIP phones.
VoIP stands for Voice over Internet Protocol. VoIP phones send calls over the internet instead of a traditional phone line. They connect to a router, send the call to a service provider, create a connection, and send it via digital signals.
A VoIP phone service should include basic features such as:
A few of the newest features that you should also look for include:
There are several types of VOIP phone services, including SIP trunking, hosted IP PBX systems, on-premise IP PBX systems, and hybrid or blended systems.
With SIP trunking, each "trunk" is its' own VoIP phone line. You can disconnect your traditional lines and order individual trunks through your Internet carrier.
Hosted PBX systems connect internal phone lines to an external one in a data center. It requires a high amount of bandwidth which can cause delays if you receive several calls at once. It also has higher licensing fees. It's still an acceptable solution for small offices that only need one or two phones.
On-premise IP PBX lines have higher call quality than other options. They also have a limited amount of storage and can create problems with routing calls if your business has multiple locations.
Hybrid or blended VoIP phone systems are the newest option. They're controlled by a smaller, more affordable on-premise PBX system that connects to the cloud. This allows for automatic call routing, better call quality and easier disaster recovery.
45% of workers are remote, and 9 out of 10 want to keep it that way. This is one of the most common reasons to use a VoIP service. It makes it easier to communicate across multiple locations.
VoIP systems can also help businesses save money. They can reduce telecom and communication costs by 50% and save new businesses 90% in startup costs. You won't have to worry about spending time or money upgrading your system, either. A quality VoIP phone service will make sure you always have the latest equipment.
It's easy to integrate a VoIP system with your current infrastructure. It's highly scalable and can grow with your business.
VoIP phones are one of the best ways to make sure your customers can reach you when they need to. They use the internet to rout calls without dropping them, connect employees across multiple locations, and are more affordable and effective than traditional lines.
These systems work along with your current technology. They're easy to update and scale as your business grows.
Envision IT Solutions is here to give your business all the technology and design work it needs to succeed. Check out our VoIP phone services today.
